Exchange Reviews

Never in stock
Customer service is rude
Shipping takes forever
Canceling an order is laughable
Maybe someday I'll get my order... maybe not... I think I cancelled it, but who's to say? Certainly not customer service lol they aren't actually there to HELP after all... included a photo of paint drying

Pricing, they don't do comparative pricing. Their sale prices are often everyday prices from other big box stores. When a genuine deal is on hand it's either sold out, out of stock or if clothing in only one or a few unpopular sizes. Which leads us to Inventory control Totally incompetent. They will show something as being available sent to full filler then after weeks of waiting say it's out of stock, back ordered or they will involuntarily cancel your order. This may cause you to seek out Customer Service. The most gallactically stupid and incompetent group of folks that are not helpful, pass the buck do not respond or just lie. Next logistics. Fed Ex has over 3,000 complaints on the BBB web site and overall rating of one star and I have had them lose items, take forever to get here and if it's fragile you can count on it being broken then having to deal with them and Aafes customer service is yet another nightmare. You know this is all bad and complaining gets you zero help as their IG walks around with their head up their backside and pretend they care when speaking with you but nothing gets fixed. What's even worse those Vets who gave their best for years suffering in Harms way living in tents, mud and jungles to be told this is a benefit they earned and walk into a Walmart get a better price coupled to an additional 10 or 15% military discount and a Thank you for your service. AAFES on line is NO benefit and an absolute disgrace. We deserve and earned better

I have been waiting for my uniform that I have them sewing on all the patches. It has been 1 month and not a reply on when I can expect the order. I have called them a along with the store they told me it was at. I have been yelled at and belittled but both customer services. I have called them constantly and no one seems to know where my order is.

I had bought something for my wife and the package either didn't come here or never delivered. They don't even try to help me. They made me pay for it regardless! Wow. God bless America so happy I kept scamming people like this safe. This company should be ashamed of themselves.

Do not buy any pre-orders from them if you want to have them the day or within a few days of release. I pre-ordered XBOX series x and i was told multiple times i would have itbon release day 11/10/20. They waited until tonight 11/9/20 to notify me that i would not be receiving my pre-order due to slow parcel service even everything else i order is just fine. Its them who failed to get products to ship even though they had almost 2 months to get stuff ready to ship. Also notified ps5 will not make it by launch day. If im lucky i will get it by next week. Will not order pre-orders from them again.

Good luck. And they will over charge... and make you wait because they have no clue... veterans getting ducked over yet again.

I began the account registration process in December 2019 and here we are 9 months later in September 2020 and I still can't get an account, even though I qualify for one. I have made phone calls and sent emails and mailed letters and I still can't get an account. I have involved my US Representative and I still can't get an account. They rely on DEERS to verify your eligibility and, if DEERS has inaccurate records, they can't fix them and you will spend an eternity being passed around by these people and chasing your tail and jumping through hoops, only to find several months have passed by and and you still can't get an account. In fact, I was just told by the BCNC (Navy) that the records correction process will take "up to 18 months" more. So, I give up... primarily because I don't think the Online Exchange is going to be that much of a benefit and it's definitely not worth the hassle I'm getting. I'm not sure their prices are all that great, that there are any real savings, and that their customer service (and returns process) is going to provide any better service than what I have already experienced, which is somewhere between incompetent and non-existent.

Ordered an item on-line with no notification of item not returnable until notice to pick up item at store where it states "item cannot be returned"

I bought a computer desk, TV, wireless Beats by Dre, a mini laptop and a regular size laptop. Of all of these, the ONLY thing that I have been satisfied with is the computer desk. Wireless beats stopped working after 2 months, mini laptop - TRASH... Regular laptop - TRASH, won't even load a normal website without freezing and crashing straight out of the box. Contacted customer service to try to exchange it or get my $ back and they couldn't care less, told me to call the manufacturer to see if they'll fix it. Way to go! Nice way to serve your active duty and vets with worthless trash and rude management.

I personally would never buy anything from this site again. I've been waiting 11 weeks for couches that I ordered in May. It's now august and I'm being asked to wait another 3 weeks. Every time my "estimated ship date" approaches they push it back again. They do not care about their customers.

I purchased a simple, basic toaster from AAFES. Upon opening, I noticed brown stains on the outer coating, as well as a burning smell while being used which never subsided. The appliance had been repackaged at one of their warehouses and resold. How they get away with sending used goods labeled as brand new, I'll never know.

The free shipping option with the Star Card isn't worth it.